Measure and Improve Your Agency’s Service Quality

AI-Powered Insurance Satisfaction Surveys
Actionable Insights for Insurance Agencies

Superpowered Feedback for Insurance Agencies

Sonant AI transforms how you gather and utilize customer feedback, making it easier than ever to improve your insurance services.

Conversational AI with Insurance Survey Calls

- - Engage policyholders with natural, dynamic conversations
  - Increase response rates for post-claim and policy renewal surveys
  - Gather detailed feedback on specific insurance products
  - Identify areas for improvement in agent-client interactions

Real-Time Analysis of Policyholder Feedback

- - - Instantly process survey responses about claims, policies, and agent interactions
    - Flag urgent issues like potential policy cancellations for immediate action
    - Track satisfaction trends across different insurance products
    - Provide actionable insights to improve specific areas of your agency

Seamless Integration with Agency Workflows

- - - - Automatically trigger surveys after claims processing, policy renewals, or agent interactions
      - Integrate results with your agency management system
      - Track agent performance and identify training needs
      - Measure the impact of service improvements on policy retention

Get the Insurance Receptionist
Case Study

Discover how a leading independent insurance agency transformed their customer service and lead generation with Sonant's AI insurance receptionist, Flora.

The Best AI for Insurance Agents

Any questions?
Check out the FAQs

Still have unanswered questions and need to get in touch?

By regularly collecting and acting on policyholder feedback, you can address issues proactively and improve your services. This leads to higher customer satisfaction and typically results in better policy retention rates.

Absolutely! You can tailor surveys for various products like auto, medicare, home, or life insurance. This ensures you’re gathering relevant feedback for each type of policy and can make product-specific improvements.

The system provides detailed feedback on agent-client interactions. This allows you to identify areas where agents excel or need improvement, helping you provide targeted training and enhance overall service quality.

Yes, Sonant AI surveys are designed to work seamlessly with most insurance agency management systems. This ensures that the insights gathered become an integral part of your client data and operational workflows.

You’ll start seeing real-time insights as soon as the first survey calls are completed. The AI post call analysis provides immediate trends and flags urgent issues, allowing you to make data-driven decisions quickly.

Yes, our system is fully compliant with insurance industry regulations and data protection laws. We prioritize the security and privacy of your policyholders’ data throughout the survey process. (GDPR Compliant and finishing SOC2 Certification)

Still have unanswered questions and need to get in touch? Let's talk